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- Can I pay by credit card in full safety?
- What payments do you accept?
- How can I consult the statut of my order?
- How long does that take to receive my order?
- Which are the costs of shipping?
- Which are your policy returns or exchange?
- I did not receive a confirmation of my order by email. How to receive it?
- Why my tracking number does not work?
- The deliveryman says to me that my order was delivered but I did not receive anything. What do I have to do?
- How can I cancel or change my order?
- Why my order does not work?
- When I check out my order, I obtain an error message saying that it there a problem of authorization. What?s happen?
- What are cookies? Must I authorize them on my navigator to order on Deco-Luminaires.com?
- The article that I wish to order is not any more in stock. Can you inform me of his availability?
- Can I order outside France?
- When do you charge my credit card?
- Do you have a catalogue?
Can I pay by credit card in full safety?
We guarantee that any purchase you make on the D?co-Luminaires.com website will be 100% safe.
Every D?co-Luminaires purchase is backed by the Paypal servers using Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser. The information are protected with SSL protocol with an encryption key of 128 bits (the higher level used on internet). Your personal information are reinforced electronically as well physically protected.
Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
What payments do you accept?
D?co-Luminaires accepts 4 principal credit cards with Paypal: Visa, MasterCard, Discover, American Express. D?co-Luminaires also accepts the payments by transfer. More.
How can I consult the statut of my order?
If you have your N? of order,click here.
How long does that take to receive my order?
Allow 2-5 business days for delivery within France mainland.
Delivery of international orders takes 5-10 business days. As a general rule, processing time plus shipping time equals total delivery time. Due to the large number of manufacturers we deal with, processing time typically ranges from 24 hours to 8 business days.
The articles with availability delay will be delivered at the time specified.
Which are the costs of shipping?
The delivery costs are calculated on the basis of the total weight of your order and to your shipping address. To consult the costs of shipping, add the articles to your basket and check out your order.
Which are your policy returns or exchange?
We guarantee your satisfaction at 100%. If your order does not satisfy you, we accept the returns or exchanges. Click here to know the process.
If you want to modify your order, please quickly contact our Customer Service.
Please note that your order is transmitted at once to our logistic service in order to ensure its fast delivery. Once you have transmitted the order, it is very difficult to stop its delivery.
I did not receive a confirmation of my order by email. How to receive it?
If you did not receive a confirmation of order nor a confirmation of delivery, perhaps that the email that you provided us comprises an error. Your mailbox can be also full and rejects all the received emails - want to empty your mailbox and to announce it to us by email. Your system of filtering of emails can reject our email qualifying it of spam - want in this case to announce it to us by email.
Why my tracking number does not work?
That can take 24h00 before being able to consult shipping information on the site of www.coliposte.fr
The deliveryman says to me that my order was delivered but I did not receive anything. What do I have to do?
Contact as soon as possible our Customer Service
How can I cancel or change my order?
We guarantee your satisfaction at 100%. If your order does not satisfy you, we accept the cancel and the change of it. Please contact urgently our Customer Service to know the process.
Please note that your order is transmitted at once to our logistic service in order to ensure its fast delivery. Once you have transmitted the order, it is very difficult to stop its delivery.
Why my order does not work?
You will find below the explanations most common when the ordering of master key not:
* If the error message relates to the bill-to-address that indicates that the address of the card holder of credit card is different that indicated on our web site. If you moved within the 6 to 9 months, you must insert the old address and try once again.
* If the error message indicates that the payment is refused, please contact your bank to know the reason of it.
* If you meet an error when you validate your basket, but before entering other information, that indicates that your computer does not accept the cookies. You must accept the cookies on your computer (to be validated in your navigator); if that does not work, contact our Customer Service.
When I check out my order, I obtain an error message saying that it there a problem of authorization. What?s happen?
Please check your N? of credit card and the ended date.
What are cookies? Must I authorize them on my navigator to order on Deco-Luminaires.com?
A cookie is a small portion of data which is sent to your navigator starting from our site and stored on your hard disk. If the preferences of your navigator authorizes the cookies (the majority of the navigators are installed by default with the authorization of the cookies), each web site can send his cookie to you. In order to preserve your privacy, the cookies do not store personal information but uses anonymous identifiers. You must authorize the cookies on your navigator in order to be able to order on our commercial website and to check your account on D?co-Luminaires.com
The article that I wish to order is not any more in stock. Can you inform me of his availability?
On the whole of our articles, there is a function ?notify me of updates?, which enables you to receive an email when that he is restocked. The list of notification of product enables you to be notified on the products which interest you. You can manage this list while returning to you on your account.
Can I order outside France?
Yes, the orders outside Thailand are welcome! Please click here for the detail of the international shipping.
When do you charge my credit card?
D?co-Luminaires charges your credit card when your order is recorded.
Do you have a catalogue?
Not. Our offer is only on our D?co-Luminaires.com web site
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